The gambling commission is investigating claims that the online casino enterprise LeoVegas permitted £20,000 from an issue gambler who had stolen the money from his mother, after which bombarded him with emails encouraging him to maintain betting. Particulars of the case, uncovered by using the Guardian, sparked renewed calls from campaigners and politicians for gambling businesses to operate greater rigorous checks before consumer’s place bets. The improving aficionado, who is accepting medication however could nevertheless face prosecution, had his memoir bound by using LeoVegas in may additionally 2018 after a client provider worker flagged up "regarding" communique during a live web chat.

The tale become abeyant days afterwards LeoVegas obtained a £600,000 penalty from the gambling commission for Online Betting abstracted incidents of accepting bets from problem gamblers. regardless of the abeyance, sister groups in the LeoVegas neighborhood, together with purple casino and Online Betting castle Jackpot, continued sending him advertising and marketing emails as often as four instances in a day providing "free spins" and bonuses. In January 2019, afterwards months of receiving the emails, the charlatan deploy a brand new account with 21, additionally a part of the Leo Gaming community.